Category Archives: User Experience

When we ‘asume the user knows’

I’ll confess I’m an Amazon virgin. Why? Now, don’t look at me like that. I know it’s weird, but I just enjoy bookstores too much. Nevertheless, when a book’s not there, it’s not there, and I decided I’d give Amazon a try. Since I was a first-timer, after deciding to start the check out process, […]

The Many Faces of a Navigation Diagram

Aside from whatever method is used to reach an understanding about a site’s navigation, there are many ways to present the final result. I’ll review the ones I’ve been able to work with in the past. Horizontal site map A simple site map is a regular hierarchical representation of a website’s navigation with no symbols […]

Stop the Negatives! Writing with a Positive Attitude

In this case, speaking about writing, it not only involves web copy, but project documentation and user manuals (for web tools and internal company applications) too. Let’s get things clear first. Saying negatives mean speaking about what your product “can’t do or doesn’t cover”. Let’s face it, this is never a good way to sell […]

The Seven Sins of User Experience Design

As UX professionals, there are certain mistakes that we absolutely can NOT allow ourselves to commit. We may be able to mention many of them, but for practical purposes (and easy association purposes, of course) I divided them into seven already well-known categories. Are you guilty of any of these? Lust “We have to use […]

Language on the web: What international websites have to consider

I have read a lot of articles and even attended conferences on how to write for the web, like last weeks webinar on Writing Vibrant, Compelling Copy by Ginny Redish. All of them are great, I have learned a lot and I would summarize their highlights in the following checklist: Don’t disregard grammar Speak like […]

UX Quotes and Tips

Today, while I was working on a couple of mind-numbing flash graphs, I was thinking about the subject of user experience and the general “What the hell is that?” issue here in Mexico. I thought it was a good idea to tackle the situation with some good UX quotes, so I took the time of […]

User Experience on the Go: Apple

Today I was browsing through my Google reader entries and came over a very interesting fact: The new iPod Touch!!! Yeah, I believe it’ll soon be time to sell mine and get the new one. I’m amazed at how Apple manages to keep improving their products. I don’t think they’re the best out there in […]