Today, while I was working on a couple of mind-numbing flash graphs, I was thinking about the subject of user experience and the general “What the hell is that?” issue here in Mexico. I thought it was a good idea to tackle the situation with some good UX quotes, so I took the time of collecting some. I hereby present you with a listing:
“Good art is not what it looks like, but what it does to us.” – Roy Adzak
“If the first thing I see on your site doesn’t directly answer the question ‘What is this?’ then you have failed.” – Dustin Curtis
“People don’t know what they want until you show it to them.” – Steve Jobs
“Don’t make me think.” – Steve Krug
“A bad web site is like a grumpy salesperson.” – Jakob Nielsen
“Experience design is more about the kind of experience users actually have than about controlling the experience you try to give them.” – Robin Good
“It is far better to adapt the technology to the user than to force the user to adapt to the technology.” – Larry Marine
“Easy is Hard.” — Peter Lewis, NY Times
“Pay attention to what users do, not what they say.” — Jakob Nielsen
“If the user can’t find it, it doesn’t exist.” — HFI button
“Design is not just what it looks like and feels like. Design is how it works.” – Steve Jobs
“A picture is worth a thousand words. An interface is worth a thousand pictures.” — Ben Shneiderman
“Simplicity—the art of maximizing the amount of work not done—is essential.” — Agile Manifesto
“A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools.” – Douglas Adams
“People ignore design that ignores people.” — Frank Chimero
“Content precedes design. Design in the absence of content is not design, it’s decoration.” — Jeffrey Zeldman
If you need access to more quotes, I suggest you spend some time browsing through the UX Quotes site. Even though I didn’t use that site for the listing I summarized here, there might be some repetitions.
I picked those out from long listings, I think they pretty much do the trick. Also, by chance, I found the Top 10 of online blunders on another quote article I was reading, and I found it quite useful so I also wanted to share it with you guys:
- Requiring a password to access customer service.
- Making the customer service section hard to find.
- Not offering search engines for general customer queries.
- Having no site map.
- Not internationalizing your site.
- Not responding to customer messages.
- Allowing customer channels to be out of service because systems are down.
- Employing unfriendly phone agents.
- Not integrating between click and brick (Web and traditional stores).
- Requiring customers to download software to get service.
In summary, it’s pretty much not giving useful stuff or making it difficult to access. It’s an easy premise, but the solution isn’t always so evident.